CONCLUSION OF CONTRACT
The presentation of products in our online shop (quaint-puzzle.com) does not constitute a legally binding offer, but rather a non-binding invitation to order.
By clicking the “Order” or “Buy” button, the Customer submits a binding offer to purchase the goods in their shopping cart.
We will confirm receipt of your order immediately by automated email. This confirmation does not constitute acceptance of your offer.
The contract is concluded when we:
- Send you an order confirmation email (explicit acceptance), or
- Dispatch the goods to you, or
- Provide you with the digital content (e-books, audiobooks)
The contract text will be stored by us and sent to you with the order confirmation. You can also view your past orders in your customer account.
RIGHT OF CANCELLATION (WITHDRAWAL)
Statutory Right of Cancellation
As a Consumer, you have a statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Cancellation Period
The cancellation period is 14 days from the day on which you (or a third party indicated by you, other than the carrier) take physical possession of the goods.
Exercise of the Right to Cancel
To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g., letter sent by post, fax, or email). You may use the model cancellation form below, but it is not obligatory.
Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including delivery costs (except for any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).
We will make the reimbursement without undue delay, and in any event not later than:
- 14 days after the day on which we receive the returned goods from you, or
- (if earlier) 14 days after the day on which you provide evidence that you have returned the goods, or
- if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
Return of Goods
You must send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us. The deadline is met if you send back the goods before the period of 14 days has expired.
Return costs: You will be responsible for the direct cost of returning the goods unless we have agreed otherwise.
Condition of returned goods: You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exceptions to the Right of Cancellation
The right of cancellation does NOT apply to contracts for the supply of:
- E-books and other digital content if you have expressly consented to the performance commencing before the cancellation period ends and acknowledged that you thereby lose your right to cancel
- Sealed audio or video recordings (e.g., audiobooks on CD) or sealed software that were unsealed after delivery
- Newspapers, periodicals, or magazines (except for subscription contracts)
MODEL CANCELLATION FORM
(If you wish to cancel the contract, please complete and return this form)
To: Quaint-Puzzle.com, [Your full address], Email: [your email]
I/We () hereby give notice that I/We () cancel my/our () contract of sale for the following goods ():
- Ordered on (*): ____________
- Received on (*): ____________
- Name of Consumer(s): ____________
- Address of Consumer(s): ____________
- Signature of Consumer(s) (only if notified on paper): ____________
- Date: ____________
(*) Delete as appropriate.
5. PRICES AND PAYMENT
All prices are in Pounds Sterling (£) and include the applicable Value Added Tax (VAT) at the current statutory rate. For printed books, the VAT rate is 0% (zero-rated). For e-books, the VAT rate is 20%.
Delivery costs are not included in the product price and will be shown separately during the ordering process.
The following payment methods are available:
- PayPal
- Credit/Debit Card (via Stripe)
- Bank Transfer (BACS / Faster Payments)
If you choose bank transfer, we will provide our bank details in the order confirmation. The invoice amount must be credited to our account within 7 days.
DELIVERY AND SHIPPING
We deliver to addresses within the United Kingdom (including England, Scotland, Wales, and Northern Ireland).
Delivery times:
- Standard delivery (Royal Mail 2nd Class): 2-4 business days
- Express delivery (Royal Mail 1st Class / Tracked 24): 1-2 business days
If the goods are not available at the time of your order, we will inform you immediately. If delivery is permanently impossible, we will not accept your order. Any payments already made will be refunded immediately.
The risk of loss or damage to the goods passes to you when you (or a person indicated by you) take physical possession of the goods.
RETENTION OF TITLE
The goods remain our property until full payment has been made.
STATUTORY RIGHTS FOR DEFECTIVE GOODS
The statutory liability for defects (warranty) applies in accordance with the Consumer Rights Act 2015.
If goods are defective, you have the following statutory rights:
- Right to reject: You can reject the goods within 30 days of receiving them and claim a full refund (short-term right to reject)
- Right to repair or replacement: After 30 days, you can request a repair or replacement
- Right to price reduction or final rejection: If repair or replacement is impossible or unsuccessful, you can request a price reduction or reject the goods for a refund
Books are considered defective if they have printing errors, missing pages, or binding defects. Damage caused by normal wear and tear or improper handling is not covered.
E-BOOKS AND DIGITAL CONTENT
E-books and digital content are supplied in the following formats: [ePub, PDF, MOBI, etc.]
Compatibility: You are responsible for ensuring your device is compatible with the file formats offered. Compatibility information is provided on each product page.
Loss of cancellation right: When you purchase e-books or other digital content, you will be asked to give your express consent to commence performance before the 14-day cancellation period expires. If you give this consent and the download or streaming begins, you acknowledge that you lose your right to cancel the purchase.
We grant you a non-exclusive, non-transferable right to use the digital content for personal, non-commercial purposes. You may not share, distribute, or resell the digital content.
PRIVACY AND DATA PROTECTION
We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please see our separate Privacy Policy available on quaint-puzzle.com for detailed information on how we collect, use, and protect your data.
LIABILITY
We are fully liable for damages resulting from injury to life, body, or health, from an intentional or grossly negligent breach of duty, or from guarantees expressly given by us.
For slight negligence, we are only liable for the breach of an essential contractual obligation (cardinal obligation). In such cases, liability is limited to the typical, foreseeable damages.
The above limitations do not apply to claims under the Product Liability Act or to rights under consumer protection laws that cannot be excluded.
FINAL PROVISIONS
If any provision of these Terms is or becomes invalid or unenforceable, the remaining provisions shall remain in full force and effect.
We reserve the right to amend these Terms at any time. The version of the Terms in effect at the time of your order shall apply.